This website, arnicafood.com (the “Website”), is owned and operated by Red Chilis Ocean Enterprises (operating through its brand Arnica food). Throughout this Website, the terms “Company,” “we,” “us,” and “our” shall refer to Red Chilis Ocean Enterprises, having its registered office at Unit B-501, Mayur Park Ltd., Plot No. 01 & 22, Sector 36, Kamothe, Panvel, Maharashtra, India (hereinafter referred to as the “Company”). Please read these Terms and Conditions carefully before using the Website. By accessing and using the services provided by our website, you signify your consent and agreement to be bound by the Terms and Conditions specified herein.
Arnica Food reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and it is your responsibility to check for the latest updates. Any updates to these Terms and Conditions shall take effect immediately upon posting, and you agree to be bound by such revised terms.
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1. Eligibility Criteria
If you are below 18 years of age, you are prohibited from using/purchasing/contracting from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.
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2. Pricing and Payment
Domestic Orders: Prices on our Website are subject to change without notice. You will be charged the price for the products as listed on the day of purchase. For orders shipped within India, payment in INR is accepted only. Prices are inclusive of CGST/SGST/IGST, as applicable.
If international credit cards are used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card provider’s policy.
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3. International Orders
Payments for international orders are accepted through the Razorpay payment gateway gateway—either via your Razorpay account or by using international credit/debit cards. For orders shipped outside India, payment will be accepted only in US Dollars (USD). Applicable currency conversion rates will apply according to prevailing exchange rates on the day of order placement.
Prices for international orders will include shipping, handling charges, taxes, etc., as applicable in the country of delivery.
For international orders above the value of INR 2 lakhs, you must provide your PAN Card or Form 60 as per applicable laws. Cards issued in India or by Indian banks will not be accepted for international orders.
Any additional import duties, customs, or taxes levied in the destination country shall be borne by the customer. These charges are subject to change and will be applicable at the time of delivery.
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4. PAN Card Terms and Conditions
For purchases above Rs. 2 lakhs, a PAN card must be provided when placing the order in the manner specified by Arnica Food. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments where the order value exceeds Rs. 2 lakhs, the customer must enter and verify the PAN card. Only upon successful verification will the order proceed to payment. The billing name must match the PAN card; otherwise, verification will fail, and the order cannot proceed. Note: Customers placing high-volume wholesale or B2B order sexceeding Rs. 2 Lakhs are advised to contact our sales team directly for specialized processing.
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5. Shipping Destination
In India, we currently deliver to selected cities. Please check if delivery is available to your PIN Code on the checkout page. If there is no courier service available in your area, we apologize for the inconvenience.
We also offer international shipping to Gulf countries, the USA, UK, Singapore, Australia, and other international destinations.
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6. Delivery Schedule
Domestic Orders: A tentative delivery date/time will be shared along with your order confirmation email. The exact delivery date will be provided once your order is ready for dispatch. Registered users can also track their order status via the “Track Order” page.
Express Delivery is available for select PIN Codes in major cities (Delhi, Mumbai, Hyderabad, Chennai, and Bengaluru) for select products.Orders placed after 2 PM will be delivered in T+2 days. If the delivery timeline falls on a public holiday or Sunday, delivery will be extended by one additional day.
For all other PIN Codes, delivery timelines are typically 5–7 working days for domestic orders.
Note: Customers must provide valid government-issued photo identification at the time of delivery—such as a Driver’s License, Aadhar Card, Voter ID, or Passport. Delivery is not guaranteed on Saturdays, Sundays, or Public Holidays.
International Orders: Please allow 8–10 weeks for delivery. Delays may occur due to customs clearance or import processes.
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7. Return Policy
Please refer to our Returns and Exchange Policy for detailed information.
For privacy-related information, please refer to our Privacy Policy.
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8. Intellectual Property
All content on this Website—including but not limited to text, graphics, logos, button icons, images, audio clips, and data compilations—is the exclusive property of Red Chilis Ocean Enterprises and protected by Indian and international copyright laws.
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9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.
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10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at
sales@redchilliocean.com